Refund Policy

Our refund principle

Go N Scale It builds custom systems specifically for each client. Once work begins, time, expertise, and resources are invested in your project that we cannot recover.

That said, we believe in being fair. If you have a genuine concern early in the process, we will work with you. If you decide this isn't for you before significant work has been done, you should not be locked in financially.

This policy exists to make those expectations clear so there are no surprises on either side.

Setup fee refunds

Refund eligibility for the one-time setup fee depends on which stage of the project you are in when you request a refund. The phases line up with our four-week build process.

The amount refundable decreases as the project progresses, because more work has been delivered. The full schedule is in the next section.

The refund schedule

Here's exactly what you can expect at each stage:

Payment processing fees from Stripe, PayPal, or other providers are non-refundable in all cases, as we do not receive these fees.

Monthly retainer refunds

Our monthly management retainer operates on a different basis since it is an ongoing service.

• Retainer fees are billed in advance for the upcoming month
• You can cancel your retainer at any time by giving written notice
• Cancellation takes effect at the end of the current billing period (the month you have already paid for)
• Partial month refunds are not available
• You will continue to receive service through the end of the paid period

For example: if you cancel on the 5th of the month, you still receive service for the rest of that month, and no further charges will be made for the next month.

Non-refundable items

The following are not eligible for refund under any circumstances:

• Payment processing fees charged by Stripe, PayPal, or your bank
• Third-party platform fees you have paid directly (such as GoHighLevel, Kajabi, Zoom, or any other service)
• Ad spend you have paid directly to Meta, Google, or other platforms
• Domain registration fees, SSL certificates, or any subscriptions in your name
• Currency conversion fees
• Out-of-scope work that was quoted and approved separately
• Custom video editing, content creation, or asset purchases made specifically for your project

When refunds are denied

Refund requests will be denied in the following situations:

• Project abandonment. If you have failed to provide content, feedback, or approvals for more than 30 days, the project is considered abandoned and no refund is due.
• Buyer's remorse after delivery. Once a project is launched and handed over, dissatisfaction with the system as designed and approved is not grounds for a refund.
• Performance-based requests. Refunds will not be issued because of business performance, lead volume, or revenue results, since these depend on factors outside our control.
• Breach of agreement. If you have breached our Terms of Service, including non-payment, misuse, or inappropriate conduct, you are not eligible for a refund.
• Fraud or chargebacks. If a chargeback is filed without first contacting us in writing, all refund eligibility is forfeited and we may pursue collection.

How to request a refund

To request a refund, send a written email to [email protected] including:

1. Your full name and the email address used at the time of purchase
2. The invoice number or transaction reference
3. The date you originally paid
4. A clear reason for the refund request

We will acknowledge your request within two business days and respond with our decision and next steps within seven business days.

If your request falls within the eligible window, we will explain the refund amount based on the schedule in Section 03 and process it as outlined in Section 08.

Processing time

Once a refund is approved, we will process it within 7 to 14 business days using the same payment method used for the original purchase.

Depending on your bank, payment processor, and country, the actual time for the funds to appear in your account may take an additional 3 to 10 business days. We do not control these timelines.

Refunds will always be issued in the original currency of the transaction. Currency conversion gains or losses are not our responsibility.

Chargebacks and disputes

If you believe you are entitled to a refund, please contact us first. We commit to honest dialogue and resolution within the boundaries of this policy.

We have always preferred to talk things through. If something has gone wrong, please tell us. Most refund concerns can be resolved fairly without involving payment processors.

Changes to this policy

We may update this Refund Policy from time to time to reflect changes in our business or applicable laws. When we make material changes:

• The "Last updated" date at the top of this page will be revised
• The new policy will apply only to projects engaged after the effective date
• Existing project agreements will continue to be governed by the policy in effect when they were signed

Contact us

For all refund-related questions, requests, or disputes, please reach out via email. We respond personally to every message, usually within one business day.